Frequently Asked Questions
Everything you need to know about shopping at Canadian Pro Shop Online
What are your shipping rates within Canada?
We offer flat-rate shipping across all provinces, with free standard shipping on orders over $150 CAD. Delivery times typically range from 3 to 7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to the United States and select international destinations. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination and package weight.
What is your return policy?
We accept returns on most unused items in their original packaging within 30 days of purchase. Please note that certain clearance items and personalized goods are final sale.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on your site authentic?
Absolutely. Canadian Pro Shop Online only sources products directly from authorized distributors and manufacturers to ensure every item we sell is 100% authentic and of the highest quality.